Refund Policy
Refund and Return Policy
Effective Date: June 2026
At FreshNexy, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which returns, replacements, and refunds are processed.
1. Company Information
Company Name: Bitnexy Private Limited
Brand Name: FreshNexy
Email: help@freshnexy.in
Phone: 9306497063
2. Eligibility for Returns
Customers may request a return within 30 days of delivery if:
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The wrong product was delivered.
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The product received is damaged or defective.
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The product received is different from the item ordered.
To be eligible for a return:
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The product must be unused and unwashed.
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Original tags, labels, and packaging must be intact.
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Proof of purchase or order number must be provided.
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Return requests must be submitted within 30 days of delivery.
3. Non-Returnable Items
Returns will not be accepted for:
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Products that have been used, washed, altered, or damaged by the customer.
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Products without original tags or packaging.
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Products returned after the 30-day return period.
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Items purchased during clearance or final-sale promotions, unless defective or incorrect.
4. Return Process
To initiate a return:
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Contact our customer support team at help@freshnexy.in or 9306497063.
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Provide your order number and details of the issue.
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Share photographs of the product if requested.
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Once approved, return instructions will be provided.
5. Refunds
After receiving and inspecting the returned product:
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Approved refunds will be processed to the original payment method.
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Refunds are typically processed within 7–10 business days after approval.
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The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Replacement Policy
Customers may request a replacement instead of a refund if:
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A wrong product was delivered.
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The product is damaged or defective.
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The item received differs from the product ordered.
Replacement requests are subject to product availability.
7. Cancellation Policy
Before Shipment
Orders may be canceled before dispatch for a full refund.
After Shipment
Orders that have already been shipped cannot be canceled and will be subject to the return process outlined above.
8. Shipping Charges
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If the return is due to our error (wrong, damaged, or defective item), return shipping costs will be borne by FreshNexy.
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For other approved returns, shipping charges may be deducted from the refund amount.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Bitnexy Private Limited
Brand: FreshNexy
Email: help@freshnexy.in
Phone: 9306497063
FreshNexy reserves the right to modify this Refund and Return Policy at any time without prior notice.